$20,000-$30,000 + Bonus
About Atlas:
Atlas is revolutionizing the e-commerce industry by providing an AI-powered store builder that enables users to create fully optimized Shopify stores in under 60 seconds. Our platform leverages artificial intelligence to generate high-quality product pages, polished designs, and sales-optimized content with ease. With a rapidly growing user base of over 20,000 Shopify stores, we are at the forefront of AI-driven e-commerce solutions.
We are a fast-growing and innovative team dedicated to simplifying the process of building, managing, and scaling online stores. Join us in shaping the future of AI-powered e-commerce.
Quick Benefits Overview:
- 💼 Competitive compensation structure (detailed below)
- 🏖️ Flexible work hours and remote work options
- 💻 24/7 Team Support
- 📚 Continuous learning and development opportunities
- 🌟 Join a fast-growing, mission-driven team
About the Role:
Atlas is looking for a highly responsive Customer Support Representative to join our team full-time. As a Customer Support Representative, you will be responsible for handling all customer support requests across Discord, Email, and Intercom, ensuring that all customer inquiries are answered within 5 minutes or less. You will serve as the frontline of our customer experience, helping users navigate our platform, troubleshoot issues, and maximize the benefits of using Atlas.
This role is ideal for someone who thrives in fast-paced environments, is highly organized, and is passionate about delivering top-tier customer service. You must be comfortable working across multiple communication channels and responding to customer inquiries promptly and effectively.
Key Responsibilities:
- Respond to customer support requests via Discord, Email, and Intercom within 5 minutes or less.
- Troubleshoot and resolve customer issues, escalating complex cases when necessary.
- Provide guidance and best practices to users on maximizing the Atlas platform.
- Maintain a deep understanding of our AI-powered Shopify store builder and its features.
- Log and track customer inquiries, identifying trends and potential areas for improvement.
- Work closely with the development team to report bugs, feature requests, and common issues.
- Continuously refine and improve the customer support process to enhance user satisfaction.
- Be proactive in engaging with customers, anticipating potential questions and concerns before they arise.
Qualifications:
- 2+ years of experience in customer support or community management.
- Experience working with support platforms like Intercom, Zendesk, or Freshdesk.
- Strong written communication skills with excellent spelling and grammar.
- Ability to respond quickly and efficiently to high volumes of support requests.
- Familiarity with Shopify, e-commerce platforms, or AI-powered tools is a plus.
- Highly organized with strong multitasking abilities.
- Ability to work independently and remain available for real-time customer support.
- A strong internet connection and a reliable home office setup.
Compensation:
✅ Target base salary of $20,000 - $30,000
💰 Performance-based bonuses and incentives.
What Your First 90 Days Will Look Like:
- Within 30 Days: Learn the ins and outs of the Atlas platform and support tools. Start handling customer inquiries with guidance from the team.
- Within 60 Days: Take full ownership of support channels, responding to all requests within 5 minutes. Begin identifying common customer issues and proposing solutions to improve processes.
- Within 90 Days: Become a proactive support leader, improving customer satisfaction, identifying key pain points, and enhancing the efficiency of the support process.
Who You Are:
At Atlas, you are more than just a support representative – you are a problem solver and a customer advocate. You thrive in fast-paced environments, love engaging with people, and are passionate about delivering top-notch customer experiences. You take pride in ensuring customers feel heard, supported, and confident in using our platform.
Ready to Join Us?
If you’re an experienced Customer Support Representative who thrives in fast-response environments and loves helping customers succeed, we want to hear from you! Join Atlas and help us provide 5-star customer support to our growing user base.
How to Apply:
Click the button below to submit your resume and a brief cover letter explaining why you’re the perfect fit for this role at Atlas. We can’t wait to see what you bring to the team!
Location: Remote
Employment Type: Full-time
Salary: Competitive salary with performance-based bonuses
Atlas – AI-Powered E-Commerce Solutions.